Returns and Refund Policy

Last updated: 19 September 2026

This policy applies to purchases made through www.seetheability.co.uk.

Change-of-mind returns

You have the legal right to cancel an eligible online purchase without giving a reason.

You must clearly notify us that you wish to cancel within 14 days of receiving your order. Contact us at seetheability@outlook.com and include your name and order number.

After notifying us, you must send the item back within a further 14 days. Returns made outside these statutory time limits will not be accepted unless the item is faulty or another legal right applies.

Sending an item back without your name, order number or sufficient information may delay your refund.

Condition of returned products

You may inspect and try on clothing as you would in a shop. You are responsible for taking reasonable care of the product while it is in your possession.

Returned products should be securely packaged and, where possible, include their original labels and packaging.

Products must not be:

• Worn for longer than reasonably necessary to check the fit

• Washed, altered or deliberately damaged

• Marked, stained or soiled

• Contaminated with make-up, deodorant, perfume, smoke, pet hair or other odours

If handling beyond what is reasonably necessary has reduced the product’s value, we may make an appropriate deduction from your refund in accordance with UK consumer law.

Return postage

We do not provide free change-of-mind returns.

You are responsible for arranging and paying all return-postage costs. Change-of-mind return-postage costs will not be refunded.

Returns must be sent to:

See the Ability

Unit 171849. Courier point,

13 Freeland Park, 

Wareham Road 

Poole, 

Dorset 

BH16 6FH

United Kingdom

Items must be suitably packaged to prevent damage during transit. We strongly recommend using a tracked service and obtaining proof of postage. You remain responsible for the returned item until it reaches us.

If we do not receive your return, we may require acceptable evidence that it was sent before issuing a refund.

Refunds

We may withhold your refund until we receive the returned product or you provide acceptable evidence that it has been sent back, whichever occurs first.

Eligible refunds will be made to your original payment method without undue delay and no later than 14 days after we receive the returned product, or after you provide acceptable evidence that it has been sent back, whichever occurs first.

If you cancel your entire eligible order within the statutory cancellation period, we will also refund the standard delivery charge you paid. If you selected a more expensive delivery option, such as express delivery, we are only required to refund an amount equal to our least expensive standard delivery option.

For change-of-mind returns, you are responsible for the cost of returning the product to us, as explained in the Return Postage section.

If your handling of a product goes beyond what would reasonably be necessary to inspect it as you would in a shop, and this reduces its value, we may make an appropriate deduction from your refund in accordance with UK consumer law.

Your bank or payment provider may require additional time to place the refunded funds into your account.

Personalised and custom-made products

The statutory right to cancel does not normally apply to products made to your specifications or clearly personalised for you.

Personalised and custom-made products cannot be returned because you have changed your mind. This does not affect your rights if the product is faulty, damaged, incorrectly supplied or not as described.

A standard See The Ability™ product selected from our normal range is not considered personalised merely because it carries one of our standard designs.

Faulty, damaged or incorrect products

Your statutory rights are not affected by this policy.

If a product arrives faulty, damaged, incorrect or not as described, contact us promptly at seetheability@outlook.com. Please provide:

• Your name and order number

• A description of the problem

• Clear photographs where reasonably possible

Please contact us before sending a faulty or incorrect product back so we can provide the appropriate return instructions.

Where a product is confirmed as faulty, damaged, incorrect or not as described, we will provide the remedy required by UK consumer law and cover reasonable return costs where applicable.

Damage caused by misuse, incorrect washing, ordinary wear and tear or failure to follow the product’s care instructions is not considered a manufacturing fault.

Exchanges

We do not operate an automatic exchange service.

If you require a different size, colour or product, you must return the eligible original product in accordance with this policy and place a new order.

Products and stock cannot be reserved while a return is being processed or transported.

Cancelling before dispatch

If you wish to cancel an order before dispatch, contact us immediately at seetheability@outlook.com 

We will try to stop the order, but we cannot guarantee this once processing has begun. If the order has already been dispatched, you must follow the change-of-mind return process after receiving it.

Cancellation notice

You may notify us of cancellation by email using the following information:

To: See The Ability™
Email: seetheability@outlook.com 

I hereby give notice that I wish to cancel my contract for the purchase of the following product:

Order number:

Product:

Order date:

Date received:

Customer’s name:

Customer’s address:

Date of cancellation:

Statutory rights

Nothing in this policy excludes or limits your rights under the Consumer Contracts Regulations 2013, the Consumer Rights Act 2015 or other applicable consumer law.

Contact us

See The Ability™
Website: www.seetheability.co.uk
Email: seetheability@outlook.com